Privacy Policy

Privacy Policy for DHSC

Last Updated: November 2026

At DHSC, founded and led by Daisy, we understand that sleep is deeply personal. When you reach out to us for guidance, you share sensitive information about your health, lifestyle, family, and daily routines. We take the privacy and confidentiality of your personal data with the utmost seriousness and care.

This Privacy Policy explains how DHSC ("we," "us," or "our") collects, uses, stores, and protects your personal information when you visit our website, submit inquiries, or engage our sleep consultancy services, in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

To provide personalized sleep support, we may collect and process the following categories of information:

  • Contact Information: Name, email address, telephone number, and postal address.

  • Intake & Sleep Health Details: Information provided via consultation forms, questionnaires, or intake calls, including daily sleep schedules, bedtime routines, lifestyle factors, environmental sleep conditions, and general wellness history.

  • Child/Dependent Information (if applicable): Name, age, developmental milestones, and daytime/nighttime routines, provided directly by a parent or legal guardian.

  • Transactional Data: Details of service packages purchased, appointment history, and billing records (payment card details are processed securely via third-party payment processors; we do not store full card details on our servers).

  • Technical & Usage Data: IP address, browser type, device information, and website usage statistics collected automatically through standard cookies and analytics tools.

2. How We Use Your Information

We process your data for the following specific purposes:

  • Service Delivery: Developing tailored sleep action plans, conducting consultations, and providing ongoing client follow-up.

  • Communication & Scheduling: Managing appointments, confirming bookings, sending intake materials, and responding to inquiries.

  • Administrative Management: Processing invoices, managing client records, and maintaining customer service logs.

  • Website Improvement: Analysing traffic trends to ensure our website remains accessible, functional, and user-friendly.

  • Legal Compliance: Fulfilling our accounting, tax, and statutory record-keeping obligations.

3. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual Necessity: To provide the services you have engaged us to deliver.

  • Consent: Where you have explicitly opted in (e.g., to receive newsletters, or when sharing sensitive wellness information during initial assessments).

  • Legitimate Interests: To maintain our business operations, improve our services, and ensure website security.

  • Legal Obligation: Where necessary to comply with applicable laws and regulatory requirements.

4. Confidentiality and Data Sharing

Your sleep consultations and intake files are handled with complete discretion. We never sell, rent, or trade your personal information.

We share data only under strictly defined circumstances:

  • Trusted Service Providers: Secure cloud hosting, scheduling software, email systems, and payment gateways that process data on our behalf under confidentiality and data protection agreements.

  • Professional Referrals: Only with your prior written consent if Daisy refers you to a qualified medical doctor, paediatrician, or specialist.

  • Legal Requirements: If required by law, regulation, or a valid court order.

5. Medical Disclaimer

DHSC provides educational, behavioural, and lifestyle sleep consultancy. Our guidance does not constitute medical diagnosis, treatment, or clinical intervention. If you or your child have symptoms of a sleep disorder (such as sleep apnoea), underlying medical conditions, or mental health concerns, we encourage you to seek advice from a licensed medical professional.

6. Data Security and Retention

  • Security: We employ industry-standard encryption, password protection, and access controls to protect your data from unauthorized access, loss, or disclosure.

  • Retention: We keep personal data only for as long as necessary to fulfill the purposes for which it was collected, support your ongoing sleep progress, and meet statutory legal, accounting, and insurance requirements (typically up to 7 years post-service completion).

7. Your Legal Rights

Under UK data protection legislation, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Request correction of any inaccurate or incomplete details.

  • Erasure: Request deletion of your data where no overriding legal requirement exists to retain it.

  • Restriction & Objection: Object to or restrict the processing of your personal information in certain circumstances.

  • Data Portability: Receive your data in a structured, commonly used format.

  • Withdraw Consent: Withdraw any previously given consent at any time without affecting past processing.

To exercise any of these rights, please contact us directly. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies and Analytics

Our website uses standard cookies to ensure core functionality and gather anonymous analytics regarding site visits. You can manage or disable cookies at any time through your internet browser settings.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your sleep records are handled, please contact:

DHSC Sleep Consultancy

Attn: Daisy

Email: [sleepwell@daisyhallsleepconsultancy.com]

Website: [www.daisyhallsleepconsultancy.com]